I have put off leaving a review regarding Simkiss Photography to allow him a chance to put things right. As it now the eve of our wedding anniversary, I think that time has passed!
We got married last September and booked Simkiss as our wedding photographers. We paid £1,700 for two photographers (one of which we were led to believe would be Jason), a wedding album with 50 images, a piece of wall art and a small mother's album. We mistakenly believed if we paid top money we would receive a better service.
Everything was fine up until we had paid the balance about three months before our wedding. After that, Jason invited us to a meeting in the shop to discuss our photography, however he didn't turn up. This set alarm bells ringing in my head however the money was paid and I tried to forget about it.
On our wedding day, Jason didn't attend to photograph our wedding, instead Sam, his assistant (who is very nice incidentially) and a young boy who must have only just completed college arrived. Whilst some of the photographs are lovely, a lot of key moments were missed (for instance, there are no photographs of my husband with his best man). I wasn't overly impressed with the quality and submitted a complaint (which I am still due a response). I didn't feel they had the necessary experience to group people together, or authoritative presence to arrange the photographs my husband did all of that.
My main issue however has been with the time it has taken to receive our wedding album. When I say time taken I underexaggerate. we still haven't received it a year on. I have given Jason ample opportunity to be fair with us, I visited him and told him I understood that cash flow can be tight, however he needed to keep us up to date with what is going on, however we have been messed around during our whole experience. We are now in the unhappy position of having to take Simkiss Photography to the small claims court.
I have found the whole experience incredibly distressing, not helped by Jason's reluctance to keep us up to date with what is going on. If you are looking forward to enjoying looking through your wedding album with your family, I certainly would not recommend Simkiss Photography. I know of at least two other people who have gone through exactly the same problems and I don't want this to happen to anyone else.